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Policies

POLICIES

Cancellations & No-shows

I UNDERSTAND THAT UNFORESEEN CONFLICTS MAY ARISE & RESCHEDULING IS NECESSARY.  OUT OF RESPECT FOR MY TIME AND GUESTS, I ASK FOR 48 HOURS NOTICE FOR ALL RESCHEDULES & CANCELLATIONS.

CANCELLATIONS WITHIN 48 HOUR WINDOW OF YOUR RESERVATION TIME WILL RESULT IN 50% OF THE SERVICE BOOKED.

NO-SHOWS WILL RESULT IN 100% OF SERVICE RESERVATIONS.

I UNDERSTAND THAT LIFE HAPPENS, AND EMERGENCIES HAPPEN! IT HAPPENS TO THE BEST OF US, INCLUDING ME! PLEASE HAVE OPEN COMMUNICATION, I TRULY APPRECIATE IT!

POLICIES

RUNNING LATE

PLEASE ARRIVE ON TIME FOR YOUR RESERVED RESERVATION TIME. I VALUE MY TIME WITH YOU AND WANT THE BEST EXPERIENCE POSSIBLE. IF YOU ARE RUNNING LATE, PLEASE GIVE ME A COURTESY CALL OR TEXT! PLEASE ANTICIPATE FOR TRAFFIC ETC.

IF YOU ARRIVE 15 MINUTES OR MORE MINUTES LATE, I MAY HAVE TO MODIFY YOUR SERVICE RESERVATION OR A POSSIBLE RESCHEDULE. THE ORIGIONAL SCHEDULED SERVICE WILL STILL BE CHARGED.

SERVICE ADJUSTMENTS & REFUNDS

REFUNDS ARE NOT OFFERED ON SERVICES.

I TRY MY ABSOLUTE BEST TO COMMUNICATE REALISTIC EXPECTATIONS TO ACHIEVE THE BEST RESULTS FOR YOUR HAIR GOALS,  AND HOPEFULLY MUCH MORE! SHOULD FACE ANY CHALLENGES, PLEASE NOTIFY ME WITHIN 5 DAYS OF YOUR APPOINTMENT AND WE CAN DISCUSS FURTHER ADJUSTMENTS IN THE FUTURE.

I FULLY RESPECT AND ENCOURAGE OPEN AND HONEST COMMUNICATION! 

child safety & salon guidelines

FOR THE COMFORT OF OUR GUESTS AND THE ENJOYMENT OF YOUR EXPERIENCE, CHILDREN ARE ONLY PERMITTED IN THE SALON WHEN RECEIVING SERVICE. FOR INSURANCE & SAFETY PURPOSES, NO CHILD UNDER THE AGE OF 12 YEARS MAY ACCOMPANY YOU WHILE RECEIVING SERVICES.

Call /Text Salon

360.899.5957

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